At Lumen Health ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, store, use, and protect your information when you purchase our products or interact with our services. By using our website or purchasing from Lumen Health, you agree to this Privacy Policy.
We collect only the information necessary to operate our business and provide our services. This includes:
We do not collect unnecessary personal information.
Your information is collected solely for legitimate business purposes, including:
We only collect information that is reasonably necessary to provide these services.
Your information is stored securely using trusted service providers with appropriate security measures. We take reasonable steps to protect your information against:
Only authorised personnel have access to customer information where required for business operations.
We do not sell, rent, trade, or disclose your personal information to third parties for marketing or commercial purposes. Your information may only be shared where necessary to:
Outside of these situations, your information remains private.
If you choose to subscribe to marketing emails, we may occasionally send updates about new products or educational content. You may unsubscribe at any time by clicking the unsubscribe link in any email.
Our website may use cookies and similar technologies to improve website functionality and understand visitor behaviour. Cookies do not provide us with sensitive personal information and can be disabled through your browser settings.
Under the Privacy Act 2020 (New Zealand), you have the right to:
To make a request, please contact us using the details below.
We retain customer information only for as long as necessary to:
When information is no longer required, it is securely deleted or anonymised where reasonably practicable.
We may use trusted third-party providers to assist with services such as:
These providers only receive the information necessary to perform their services and are expected to maintain appropriate security standards.
Our products and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated Effective Date.
If you have any questions regarding this Privacy Policy or would like to access or correct your personal information, please contact:
Lumen Health
Email: support@lumenhealth.co.nz
Lumen Health handles personal information in accordance with the Privacy Act 2020 (New Zealand) and its Information Privacy Principles. We are committed to:
If you believe your privacy has been breached, you may contact us in the first instance. If your concerns are not resolved, you may contact the Office of the Privacy Commissioner of New Zealand.