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Terms & Conditions

Effective Date: 4 July 2026

Welcome to Lumen Health ("we", "our", or "us"). By purchasing, downloading, or using any products available through Lumen Health, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not purchase or use our products.

1. Educational Purpose Only

All digital products, PDF guides, eBooks, protocols, dosing examples, educational resources, articles, and downloadable content sold by Lumen Health are provided strictly for educational and informational purposes only.

Our content is intended to simplify complex scientific literature and provide educational context. It should not be interpreted as medical advice, healthcare advice, diagnosis, treatment recommendations, or professional guidance.

Nothing contained within our products should replace advice from a qualified medical professional.

2. AI-Assisted Content

Some or all of the educational content published by Lumen Health is created, organised, summarised, or refined with the assistance of artificial intelligence (AI), alongside publicly available scientific literature and other educational sources.

While we make every reasonable effort to ensure the information is accurate, current, and understandable at the time of publication:

  • We do not guarantee the completeness of the information.
  • Scientific understanding evolves over time.
  • Research findings may change.
  • Errors or omissions may occur.

Accordingly, our content should never be relied upon as the sole source for making health or medical decisions.

3. No Medical Advice

Lumen Health is not a medical provider. Nothing sold, published, or distributed by Lumen Health constitutes:

  • Medical advice
  • Prescription advice
  • Diagnosis
  • Treatment recommendations
  • Individual healthcare guidance

Always consult a qualified doctor, specialist, pharmacist, or other licensed healthcare professional before making decisions regarding your health, medications, supplements, peptides, or any other substance.

4. No Encouragement of Illegal Activity

Lumen Health does not promote, encourage, endorse, or recommend the use, purchase, manufacture, importation, sale, or possession of substances that may be illegal within your jurisdiction.

Our educational resources exist solely to improve public understanding of scientific topics and reduce misinformation. Any references to compounds, peptides, dosing examples, research findings, or protocols are presented only to explain published scientific information and should not be interpreted as encouragement to obtain or use any substance.

It is your responsibility to understand and comply with the laws and regulations that apply in your country or region.

5. User Responsibility

By purchasing our products, you acknowledge that you are solely responsible for how you use the information provided. You agree that you will not rely exclusively on our content when making decisions relating to:

  • Your health
  • Medical treatment
  • Prescription medications
  • Supplements
  • Research chemicals
  • Peptides
  • Any therapeutic intervention

You assume full responsibility for any actions taken based on the educational material provided.

6. Intellectual Property

All content sold by Lumen Health, including but not limited to:

  • PDF guides
  • eBooks
  • Graphics
  • Tables
  • Charts
  • Layouts
  • Written material
  • Branding

is the intellectual property of Lumen Health unless otherwise stated. You may purchase a licence for your personal use only. You may not:

  • Copy
  • Reproduce
  • Share
  • Redistribute
  • Upload
  • Resell
  • Modify
  • Republish

our content without prior written permission.

7. Digital Products

All products sold by Lumen Health are digital downloads. No physical products will be shipped unless explicitly stated.

Once a purchase has been completed and access has been granted, the product is considered delivered.

8. Refund Policy

Due to the nature of digital products, all sales are generally final.

Refunds may only be considered where required by applicable law or in exceptional circumstances at our sole discretion.

If you experience technical issues accessing your purchase, please contact us and we will make reasonable efforts to assist. See our full Refund Policy for details.

9. Limitation of Liability

To the maximum extent permitted by New Zealand law, Lumen Health shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

  • Use of our products
  • Reliance on our educational content
  • Errors or omissions
  • Scientific inaccuracies
  • Changes in published research
  • Decisions made using our information

Your use of our products is entirely at your own risk.

10. External Information

Our products may reference published scientific papers, journals, websites, or publicly available research.

Lumen Health is not responsible for the accuracy, availability, or future changes made to third-party materials.

11. Updates

We reserve the right to update, improve, or modify our educational materials at any time without notice.

Purchasing a product does not guarantee access to future revisions or updated editions unless expressly stated.

12. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

Any disputes arising from the use of our products or services shall be subject to the jurisdiction of the New Zealand courts.

13. Contact

If you have any questions regarding these Terms & Conditions, please contact:

Lumen Health
Email: support@lumenhealth.co.nz

Acceptance of These Terms

By purchasing, downloading, or using any product from Lumen Health, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. You further acknowledge that:

  • The products are educational resources only.
  • Some content has been created or refined using artificial intelligence.
  • The information is not a substitute for professional medical advice.
  • Lumen Health does not encourage or promote illegal activity or the unlawful use of substances.
  • You are responsible for complying with all laws applicable in your jurisdiction.
  • You should always seek advice from a qualified healthcare professional before acting on any health-related information.